RETURNS & REFUND POLICY
We do understand that there may be some instances where you may want to return items.
Items may be returned to The Horsemans Shop at P.O Box 222, Mole Creek Tas 7034 within 7 days of product receipt, at your expense so that the item/s may be assessed. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange.
Before processing a return, please email firstname.lastname@example.org outlining why you wish to return your product (from the options below) so we can assist you with the most efficient method to process your return.
Offer excludes postage and handling on change of mind goods.
A – Wrong Size Ordered
B – Faulty Product (give details)
C – Other (give details)
To return an item, the product MUST be in original condition UNUSED with all labels attached and in correct original condition packaging.
Note: There is NO change of mind returns on any Fur Saddles.
The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.
Refunds will be paid back onto the purchaser’s original credit card, Afterpay, Zip Pay, or PayPal Account. Refunds may take between 5 – 10 business days for funds to be available in the associated account.
We endeavour to ship all orders within 2 business days.
All orders are dispatched using EParcel (Aust Post) and we will email you a tracking number as soon as your order is dispatched.
If any products are not instock we will email and advise you.
Note that cavessons are hand made by us and may experience delays in production. If we anticipate a delay we will email and advise you.